Arrogance and stupitity is something else entirely.
Arrogance, ignorance, stupidity and power is dangerous. Very dangerous.
Saturday, February 27, 2010
How is that hope and change working out for you?
Arrogance and stupitity is something else entirely.
Arrogance, ignorance, stupidity and power is dangerous. Very dangerous.
Monday, February 8, 2010
Friday, February 5, 2010
Dear Poland Springs
We can well imagine the meeting; it must have been like a Dilbert cartoon 5 frames:
-------------------
“How do we increase our revenues? Ideas?”
“I know! I know! I went to a seminar. Let’s store as much of our inventory as possible at our customers facilities.”
“That won’t work. Buyers want just-in-time inventory.”
“Corporate Buyers want just-in-time inventory. Consumers don’t have time for all that. Just load ‘em up with our inventory. Just how much does it cost us per square foot to store this water? They store our inventory. We save a fortune! They won’t notice!”
“That’s right! These are people who buy water! Let’s start delivering anything they have ever ordered whether they order it or not! They won’t know the difference! Tell them it is improved service! ”
--------
We complained when you started delivering extra. You said it wouldn’t happen again. We complained again when it happened again. You said it wouldn’t happen again. It happened again.
Then, frosting on the cake, you sent us a letter: “This change is being made specifically to improve our operational efficiency.” Too funny. We are going to store more of our inventory at your place…”to improve our operational efficiency.”
Our next scheduled delivery is for date. Your cooler will be in the driveway. Please take it away. We will not be buying Poland Spring, storing Poland Spring or drinking Poland Spring anytime soon.
Maybe you do not want residential customers anymore and left it to an inept but truly effective marketing department to rid the company of residential customers.If so, well done.
If not...
P.T. Barnum may have been correct, but we hope you fail and are replaced by a company striving to serve customers rather than make their customers garages and basements into free warehousing. Your greed has cost you (at least) this customer. The product is water you know.
Very Sincerely and Former Customers,
-------------------
“How do we increase our revenues? Ideas?”
“I know! I know! I went to a seminar. Let’s store as much of our inventory as possible at our customers facilities.”
“That won’t work. Buyers want just-in-time inventory.”
“Corporate Buyers want just-in-time inventory. Consumers don’t have time for all that. Just load ‘em up with our inventory. Just how much does it cost us per square foot to store this water? They store our inventory. We save a fortune! They won’t notice!”
“That’s right! These are people who buy water! Let’s start delivering anything they have ever ordered whether they order it or not! They won’t know the difference! Tell them it is improved service! ”
--------
We complained when you started delivering extra. You said it wouldn’t happen again. We complained again when it happened again. You said it wouldn’t happen again. It happened again.
Then, frosting on the cake, you sent us a letter: “This change is being made specifically to improve our operational efficiency.” Too funny. We are going to store more of our inventory at your place…”to improve our operational efficiency.”
Our next scheduled delivery is for date. Your cooler will be in the driveway. Please take it away. We will not be buying Poland Spring, storing Poland Spring or drinking Poland Spring anytime soon.
Maybe you do not want residential customers anymore and left it to an inept but truly effective marketing department to rid the company of residential customers.If so, well done.
If not...
P.T. Barnum may have been correct, but we hope you fail and are replaced by a company striving to serve customers rather than make their customers garages and basements into free warehousing. Your greed has cost you (at least) this customer. The product is water you know.
Very Sincerely and Former Customers,
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